VoIP platform Features Comparison: Free Edition vs Commercial Editions
Free |
Standard |
Pro |
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Licensing | ||||
Price | Free | From $495 | From $695 | |
Support | N/A | From $210 | From $210 | |
Extensions | Unlimited | Unlimited | Unlimited | |
Number of Simultaneous Calls Supported | 2 | 4->1,024 | 4->1,024 | |
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General Phone System Features | ||||
Call Logging | ![]() |
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Call Reporting | ![]() |
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Blind Call Transfer | ![]() |
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Attended Call Transfer | ![]() |
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Call Forward on Busy | ![]() |
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Call Forward on No Answer | ![]() |
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Call Routing (DID) | ![]() |
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Call Routing (Caller ID) | ![]() |
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Caller ID | ![]() |
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Conference Calling | ![]() |
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Conference Rooms | ![]() |
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Auto Attendant / Digital Receptionist | ![]() |
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Record New Voice Prompts From Phone | ![]() |
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Voicemail | ![]() |
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Music on Hold | ![]() |
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Central Phonebook | ![]() |
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Call by Name | ![]() |
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Different Prompts for Holidays | ![]() |
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Call Parking | ![]() |
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Call Pickup | ![]() |
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Call Queuing | ![]() |
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Call Recording | ![]() |
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MWI – Message Waiting Indicator | ![]() |
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BLF Status Updates | ![]() |
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Intercom | ![]() |
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Paging | ![]() |
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Ring Extension and Mobile Simultaneously | ![]() |
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Send Email Notifications for Missed Calls | ![]() |
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Music on Hold Playlist or Line In | ![]() |
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Dial Codes
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Management and Scalability | ||||
Web-based Management Console | ![]() |
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Configuration Wizard | ![]() |
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Real Time Web-based System Status | ![]() |
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Integrated Web Server | ![]() |
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Backup and Restore | ![]() |
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Firewall/NAT Friendly Configuration of External Extensions via Tunnel | ![]() |
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Microsoft Windows Server Certified | ![]() |
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Integrated Enterprise Database (PostgreSQL) | ![]() |
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VMware / Hyper-V | ![]() |
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Disable an Extension Temporarily | ![]() |
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Management of Group Privileges | ![]() |
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Unified Communications | ||||
Public SIP ID for Extensions | ![]() |
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Advanced Forwarding Rules Based on Caller ID, Time & Type of Call | ![]() |
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Receive Voice Mail via Email | ![]() |
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Integrate Branch Offices with 3CX Bridge | ![]() |
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Standards-based Presence Information | ![]() |
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Integrated Fax Server | ![]() |
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Receive Faxes via Email as PDF
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Superior Mobility with 3CXPhone for Windows, Android and iPhone | ||||
CTI Support (Windows only) | ![]() |
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Seamlessly Create Conference Calls | ![]() |
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View Remote User Presence | ![]() |
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Run as Presence Monitor in Combination with Desk phone (Windows only) | ![]() |
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Allow Users to Configure their Own Extension Settings | ![]() |
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Make and Receive Calls | ![]() |
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Transfer Calls | ![]() |
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Shows Incoming Calls | ![]() |
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Shows Caller ID | ![]() |
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Shows Personal Call History | ![]() |
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Divert Calls to Voice Mail | ![]() |
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Queue Monitoring (Windows only) | ![]() |
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Shows Status of Other Extensions | ![]() |
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Plug and Play Provisioning | ![]() |
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Manage Forwarding Rules | ![]() |
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Manage Softphones from Management Console | ![]() |
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Auto Provisioning | ![]() |
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Remote Configure | ![]() |
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Includes Tunnel to Avoid NAT Problems | ![]() |
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Tunnel All VoIP Traffic Over a Single Port
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IP Phone Management *1 | ||||
Automatic Phone Provisioning | ![]() |
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Manage IP Phones Network Wide from Console | ![]() |
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Plug and Play Support for Easy Deployment of IP Phones | ![]() |
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Provision all Popular IP Phones with Correct Settings | ![]() |
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Restart One or All Phones Remotely | ![]() |
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Update Firmware on One or More IP Phones Network Wide | ![]() |
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See Firmware Version of Phone
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Call Center Features | ||||
Advanced Real Time Queue Statistics | ![]() |
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Monitor Queue Status | ![]() |
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Review Number of Callers in a Queue | ![]() |
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Log Agents In and Out of Queues | ![]() |
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Advanced Agent Statistics | ![]() |
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Time an Agent Logged In/Out of the Queue | ![]() |
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Review the Number of Answered/Unanswered Calls | ![]() |
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Average and Longest Wait Time and More | ![]() |
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Wallboard | ![]() |
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Allow your Customers to Hang Up and Retain their Position in the Queue | ![]() |
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The Customer is Called Back When an Agent Becomes Available | ![]() |
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Call Back Notification Emails are Sent to the Supervisor | ![]() |
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Round Robin Queue | ![]() |
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Longest Waiting Queue | ![]() |
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Least Talk Time Queue | ![]() |
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Fewest Answered Queue | ![]() |
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Hunt By Threes – Random Queue | ![]() |
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Hunt By Threes – Prioritized Queue | ![]() |
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SLA Alerts | ![]() |
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Listen In / Whisper / Barge in | ![]() |
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Ring / Hunt Groups
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3rd Party Application Integration | ||||
TAPI Driver for Integration with Microsoft Outlook and TAP Applications | ![]() |
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Microsoft Outlook | ![]() |
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Salesforce Integration | ![]() |
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SugarCRM Integration | ![]() |
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Microsoft Dynamics Integration | ![]() |
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HTTP API to Integrate with any Web CRM | ![]() |
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Microsoft Exchange 2007/2010/2013 UM | ![]() |
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Microsoft Exchange Contact Phonebook Integration | ![]() |
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Microsoft Exchange Auto Attendant Integration
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SIP Standards Support | ||||
Fully Supports RFC 3261 | ![]() |
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SIP Forking | ![]() |
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Establish Standards-based SIP Trunks with other SIP Servers
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Devices and Providers | ||||
Supports SIP Hardware Phones | ![]() |
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Supports SIP Software Phones | ![]() |
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Supports VoIP Gateways and Cards | ![]() |
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Supports Popular SIP /VoIP Providers | ![]() |
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SIP Trunking Support | ![]() |
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Create Free Communication Links to Other 3CX Systems | ![]() |
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Create Free Communication Links to Other SIP Servers
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Codecs (Voice Compression) | ||||
G711 (a law and u law) | ![]() |
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G722 | ![]() |
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GSM | ![]() |
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Speex | ![]() |
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Ilbc | ![]() |
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G729 *2 | ![]() |
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1. Requires Valid Maintenance Agreement – First Year Free
2. 3CX Phone System 4 SC includes two G729 channels. 3CX Phone System 8 SC includes four G729 calls. 3CX Phone System 16 SC includes eight G729 calls and 3CX Phone System 32 SC includes sixteen G729 channels.
3. Requires a Support Package